How to file a complaint online in India?
To file a complaint online in India, you can follow these steps:
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Visit the Grievance Redressal Portal:
Visit the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) portal at https://pgportal.gov.in/.
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Register on the Portal:
Register yourself on the portal by providing your personal details such as name, email, and mobile number.
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Select the Category:
Select the category of your complaint from the list of options available on the portal.
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Fill in the Complaint Form:
Fill in the complaint form with all the necessary details, such as your name, address, and the details of the complaint.
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Attach Supporting Documents:
Attach any supporting documents or evidence related to your complaint.
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Submit the Complaint:
Once you have filled in the complaint form and attached the necessary documents, submit the complaint online.
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Receive Acknowledgement:
After submitting the complaint, you will receive an acknowledgement receipt. Save it for future reference.
You can also track the status of your complaint online using the reference number provided in the acknowledgement receipt. Additionally, you can also file a complaint with the National Consumer Helpline (NCH) at https://consumerhelpline.gov.in/ or the cybercrime cell of your local police station if the complaint is related to cybercrime.
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